According to market research firm IDC, the global embodied intelligent service robot market is projected to grow rapidly, reaching $93.9 billion by 2030, with a compound annual growth rate of 86.2%. Service robots have achieved large-scale adoption in food delivery, commercial cleaning, bank guidance, and hotel services, while demonstrating sustained growth in vertical scenarios including retail, entertainment, medical care, and elderly assistance.
As embodied intelligence technology advances, the commercial service robot industry gains new momentum while facing practical challenges in cross-scenario adaptability. Shanghai Qinglang Intelligent Technology Co., Ltd. (Qinglang Intelligence), a 15-year veteran in service robotics, showcased its latest multi-form embodied service robot matrix at the 5th China International Consumer Products Expo (CICPE), demonstrating innovations in AI-scenario integration.
1. Embodied Robot “Workforce” Makes Full Debut
Qinglang Intelligence introduced its comprehensive service robot lineup at CICPE’s inaugural AI exhibition zone. The company’s embodied robot portfolio included newly developed humanoid models alongside specialized machines for hospitality, healthcare, and retail environments. The humanoid embodied robot XMAN-R1 made its first offline global appearance.
Chen Qian, Director of Marketing at Qinglang Intelligence, described the embodied robot “workforce”: “From agile delivery robots like T10 and cleaning models like C30 to the hotel-specific W3lite, our embodied robots cover full-chain service scenarios from couriers to全能管家. They operate across restaurants, hotels, factories, hospitals, supermarkets, and airports, showcasing future intelligent service innovations.”
Regarding the concept of “embodiment,” Chen explained: “Embodied intelligence refers to virtual intelligence converging into a physical entity. Humanoid robots represent a common form of embodied intelligence. Specifically, embodied service robots possess physical forms capable of environmental perception, cognition, decision-making, execution, and learning – autonomously providing human services in real-world settings.”
Chen emphasized the design philosophy: “All development follows industry standards centered on human affinity. Like robotics’ first principle of non-harm, our embodied service robots aim to assist humans both physically and psychologically.”
2. Brain and Cerebellum System in Embodied Robots
The XMAN-W3 hotel delivery embodied robot exemplifies Qinglang’s technological breakthrough as the industry’s first commercial service robot implementing both “embodied brain” and “embodied cerebellum” systems. Chen detailed the operational mechanism: “The cloud-based multimodal large model ‘brain’ handles long-range task planning and complex scenario comprehension. During development, we encountered elevator access limitations in many countries. By adding robotic arms to the W3 model and integrating a ‘cerebellum’ for trajectory planning and safety interaction, our embodied robot now autonomously presses elevator buttons and delivers items directly to guests.”
This dual-system approach enables the embodied robot to perform precise physical interactions previously requiring human intervention, significantly expanding its service capabilities in constrained environments.
3. Cultural Adaptation: Key Challenge in Global Expansion
Having expanded to over 60 countries with 18-language support systems, Qinglang identifies cultural adaptation as the foremost challenge in globalizing embodied robots. Chen noted: “Japanese markets prefer compact embodied robots, while Middle Eastern clients requested religious functionality like prayer guidance. Such diverse cultural expectations necessitate customized solutions for each market.”
The company also addresses standardization gaps by participating in international robotics framework development. “Absence of unified global standards requires proactive engagement in establishing technical and safety benchmarks for embodied service robots,” Chen added.
4. Hainan Free Trade Port: Catalyst for Service Robotics
Qinglang recognizes Hainan’s unique advantages for service robot deployment under China’s free trade port policies. Chen observed: “As a top tourist destination with advanced service economy, Hainan’s tourism-service industry integration creates ideal testing grounds for embodied robots. Our units already operate across premium hotels and restaurants as delivery workers, cleaners, and interactive retail assistants.”
Highlighting Hainan’s strategic value, Chen stated: “Its geographical position as Southeast Asia-China connector makes Hainan crucial for our overseas expansion. The region’s high service-sector demand will accelerate embodied robot adoption.”
5. “Position-Specific Robots”: Embodied Workforce Revolution
Qinglang’s XMAN-R1 humanoid embodied robot pioneers the “position-specific robot” concept, reframing service scenarios into standardized occupational units. Chen elaborated: “Service industry demands are diverse and complex. By deconstructing scenarios into functional positions, we position robots as specialized ’employees’. The XMAN-R1 demonstrated this at CICPE by working as a sales assistant – greeting visitors, performing heart gestures, shaking hands, and executing voice commands.”
The humanoid embodied robot performed real-time product demonstrations and transaction processing during its exhibition “shift,” validating Qinglang’s design philosophy of creating task-optimized robotic workers.
6. Service-Oriented Design Philosophy
Detailing Qinglang’s development approach, Chen explained: “Our ‘service-born’ design logic stems from Qinglang’s robotics DNA. Beyond food delivery and errands, our embodied robots perform cleaning services, with future exploration planned for meal preparation, ordering systems, and detailed cleaning tasks.” The company’s technical evolution focuses on expanding robots’ service capabilities while maintaining human-centric functionality.
Industry-specific innovations include customized logistics embodied robots for seafood restaurants handling 5-10 dishes per trip (versus traditional single-plate delivery), and heavy-load multifunctional robots replacing golf caddies in South Korea. “True integration requires both technological breakthroughs and commercial insight,” Chen emphasized. “We make innovations tangible, touchable, and usable.”
7. Market-Driven Innovation Trajectory
Qinglang’s development strategy prioritizes authentic scenario requirements through continuous technical iteration. Chen cited restaurant automation evolution: “Early food-delivery embodied robots required staff loading and table assistance. With rising labor costs, we developed self-pickup functions – leveraging robots’ strength advantages for heavy tasks while enhancing guest experiences.”
The company identifies emerging opportunities through deep customer needs analysis. Beyond current applications, Qinglang plans embodied robot deployment in precision services like food preparation, order processing, and detailed surface cleaning – expanding its “workforce’s” capabilities across the service economy.
As embodied intelligence reshapes service industries, Qinglang’s multi-form robot ecosystem demonstrates practical pathways for deploying adaptable, position-specific robotic solutions across global markets. With its standardized “employee” approach and cross-cultural adaptation framework, the company positions embodied service robots as essential productivity tools for tomorrow’s service landscape.